Aura Curated Elegence

Shipping Policy — AURA Curated Elegance

Last Updated: 13 August 2026

At AURA Curated Elegance, we aim to provide a smooth and reliable delivery experience. This Shipping Policy explains how orders are processed, shipped, and delivered within India.

1. Shipping Availability

AURA Curated Elegance currently offers delivery within India.

Delivery availability may vary depending on the customer’s location and the serviceability of the selected address.

If your location is not serviceable, we will inform you as soon as reasonably possible.

2. Order Processing

Orders are generally processed within 1–3 business days after successful order confirmation and payment.

Orders placed on:

  • Sundays
  • Public holidays
  • Other non-working days

may be processed on the next available business day.

During sales, product launches, festive periods, or high-order-volume periods, processing may take longer.

3. Estimated Delivery Time

After your order has been dispatched, the estimated delivery time is generally:

Metro & Major Cities: 2–5 business days
Other Locations: 4–8 business days
Remote Areas: 5–10 business days

These are estimated timelines and are not guaranteed delivery dates.

Delivery times may vary depending on your location, courier availability, weather, public holidays, and other circumstances beyond our reasonable control.

4. Shipping Charges

Applicable shipping charges, if any, will be displayed:

  • On the product/order page, or
  • During checkout

before you complete your purchase.

We may offer free shipping during selected promotions or for qualifying orders.

Any applicable free-shipping conditions will be clearly communicated during the relevant offer.

5. Order Tracking

Once your order has been dispatched, we may provide tracking information through:

  • Email
  • SMS
  • WhatsApp
  • Your customer account
  • Other available communication channels

You can use the tracking information to monitor your shipment through the applicable delivery partner.

6. Delivery Address

Customers are responsible for providing an accurate and complete delivery address.

Please carefully check:

  • Name
  • House/Flat number
  • Street/Area
  • City
  • State
  • PIN code
  • Mobile number

AURA Curated Elegance may not be responsible for delays or failed deliveries caused by incorrect or incomplete address information provided by the customer.

7. Changing the Delivery Address

If you need to change your delivery address after placing an order, contact us as soon as possible.

Address changes may only be possible before the order has been dispatched.

Once the order has been handed over to the courier, we may not be able to modify the delivery address.

8. Delayed Deliveries

Although we aim to deliver orders within the estimated timeframe, delays may occur because of:

  • Weather conditions
  • Natural disasters
  • Transportation disruptions
  • Courier delays
  • Public holidays
  • Festivals
  • High shipping volumes
  • Incorrect address information
  • Remote delivery locations
  • Government restrictions
  • Other circumstances beyond our reasonable control

We appreciate your patience in such circumstances.

9. Failed Delivery Attempts

The courier partner may make multiple delivery attempts depending on its delivery procedures.

A delivery may fail because:

  • The recipient is unavailable.
  • The address is incorrect.
  • The phone number is unreachable.
  • The customer refuses delivery.
  • The location is inaccessible.
  • The customer does not respond to the courier.

If an order is returned to us because of repeated failed delivery attempts or an incorrect address provided by the customer, additional shipping charges may apply if the order needs to be re-shipped.

10. Damaged Packages

If your package appears visibly damaged at the time of delivery, we recommend checking the package and product carefully.

If the product is damaged, please:

  1. Take clear photographs of the package.
  2. Take photographs/videos of the product.
  3. Keep the original packaging.
  4. Contact AURA Curated Elegance as soon as possible.

For damaged-product claims, please refer to our Return & Refund Policy.

11. Wrong or Missing Product

If you receive:

  • A wrong product
  • A wrong size
  • A missing item
  • An incorrect quantity

please contact us promptly after delivery.

Please provide your order number along with photographs or other information that may help us verify the issue.

We will review the issue and provide an appropriate resolution in accordance with our Return & Refund Policy and applicable law.

12. Partial Shipments

If an order contains multiple products, we may, where necessary, ship products separately depending on availability or fulfilment requirements.

If your order is shipped in multiple packages, you may receive separate tracking information.

13. Cash on Delivery

If Cash on Delivery (COD) is offered for your location and order, additional conditions may apply.

COD availability may depend on:

  • Delivery location
  • Order value
  • Product category
  • Courier availability
  • Promotional conditions

AURA Curated Elegance reserves the right to restrict COD availability where reasonably necessary, subject to applicable law.

14. International Shipping

At present, AURA Curated Elegance primarily offers shipping within India.

International shipping may be introduced in the future.

If international shipping becomes available, additional terms relating to customs duties, taxes, import charges, and delivery timelines may apply.

15. Shipping During Sales & Festive Periods

During periods such as:

  • Festive sales
  • New collection launches
  • Promotional campaigns
  • Special events
  • Major shopping periods

order processing and delivery may take longer than usual due to increased demand.

Any significant expected delays may be communicated where reasonably possible.

16. Shipping Partners

AURA Curated Elegance may use third-party courier and logistics companies to deliver orders.

Once an order has been handed over to the delivery partner, delivery is subject to the courier’s operational procedures and serviceability.

We will reasonably assist customers with delivery-related issues where possible.

17. Order Cancellation

If you wish to cancel an order, please contact us as soon as possible.

Cancellation may not be possible once the order has been:

  • Packed
  • Dispatched
  • Handed over to the courier

If cancellation is unavailable, the order may be eligible for return according to our Return & Refund Policy.

18. Shipping & Refunds

Shipping charges may be refundable or non-refundable depending on the reason for the return, the applicable offer, and our Return & Refund Policy.

For defective, damaged, or incorrectly supplied products, AURA Curated Elegance will handle the applicable shipping arrangements in accordance with the circumstances and applicable law.

19. Contact Us

For shipping and delivery enquiries, please contact:

AURA Curated Elegance

Phone: +91 70750 52882
Email: auracuratedelegence@gmail.com
Location: India

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