Return & Refund Policy — AURA Curated Elegance

Last Updated: 13 August 2026

At AURA Curated Elegance, we want you to be happy with every purchase. If you receive a product that is damaged, defective, incorrect, or otherwise eligible under this policy, you may request a return or replacement in accordance with the conditions below.

This policy is intended for an Indian e-commerce clothing store and should be aligned with the actual return process, products, courier arrangements, and payment methods used on your WooCommerce website. The Consumer Protection (E-Commerce) Rules, 2020 apply to e-commerce retail in India, including single-brand retailers.

1. Eligibility for Returns

A product may be eligible for return or replacement if:

You received the wrong product.
The product is damaged when delivered.
The product has a manufacturing defect.
The product received is materially different from the product ordered.
The product meets any other return condition communicated on the product page or at checkout.

For eligible issues, please contact us within 7 days of receiving the order.

Recommended: Keep the 7-day period only if this matches your actual business process.

2. Conditions for Return

To qualify for a return, the product should generally be:

Unworn.
Unused.
Unwashed.
Unaltered.
Free from perfume, stains, makeup, or other marks.
Returned with original tags attached.
Returned with original packaging, where applicable.
Accompanied by the order/invoice details.

Products that do not meet these conditions may be rejected for return, subject to applicable consumer rights.

3. Non-Returnable Items

For hygiene and product-protection reasons, certain products may not be eligible for return once used or if their condition has been altered.

Products may also be excluded where:

They have been worn or washed.
Tags have been removed.
They have been altered or customized at the customer’s request.
They have been damaged after delivery due to improper use.
They show signs of use, stains, perfume, makeup, or other damage.
The applicable product page specifically states that the product is non-returnable, subject to applicable law.

4. How to Request a Return

To request a return, contact us using the details below within the applicable return period.

Please provide:

Order Number:
Customer Name:
Registered Mobile Number:
Reason for Return:
Photographs/Videos: Where relevant, particularly for damaged, defective, or incorrect products.

For damaged or incorrect products, we may request clear photographs or videos of:

The product.
Product tags.
Packaging.
Shipping label.
Visible damage or defect.

This helps us verify the issue and process your request efficiently.

5. Return Approval

After receiving your return request, our team may review the information provided.

If the return is approved, we will provide the applicable return instructions.

Please do not send products back to an address unless our team has provided return instructions.

6. Return Shipping

Damaged, Defective, or Incorrect Product

If we confirm that the product was damaged, defective, or incorrectly supplied by us, we will arrange the applicable return/replacement process and may bear the applicable return shipping cost.

Customer-Initiated Return

If a return is permitted for reasons other than a product defect, damage, or incorrect product, applicable shipping or return charges may be deducted from the refund or otherwise communicated before processing the return.

7. Exchanges

Where available, eligible products may be exchanged for another size or eligible variant.

Exchange requests are subject to:

Product availability.
Product condition.
Return eligibility.
Applicable exchange period.

If the requested replacement size or variant is unavailable, we may offer another appropriate resolution, such as a refund or store credit, where applicable.

8. Refunds

Once an eligible returned product has been received and inspected, we will determine whether the refund conditions have been satisfied.

If approved, the applicable refund will be processed using the original payment method or another appropriate method, subject to the payment provider’s capabilities.

Refund processing time may vary depending on the payment gateway, bank, or financial institution.

9. Refund Timeline

After the return is approved and the product has passed inspection, we will initiate the applicable refund.

The time taken for the amount to appear in your bank account, card, or payment account may depend on the payment provider or bank.

We are not responsible for delays caused solely by banks or third-party payment providers after the refund has been initiated.

10. Partial Refunds

A partial refund may be considered where:

Only part of an order is eligible for return.
The returned product does not meet all applicable return conditions.
The product has been damaged or altered after delivery.
Applicable shipping or other charges are non-refundable under the policy.

Any deduction will be communicated where applicable.

11. Order Cancellation

If cancellation is available for your order, you should contact us as soon as possible.

Cancellation may not be possible once an order has been:

Packed.
Dispatched.
Handed over to the courier.
Delivered.

If an order cannot be cancelled because it has already entered fulfilment or delivery, you may request a return where the product is eligible under this policy.

12. Wrong Product Received

If you receive a product different from the one ordered, please contact us within 7 days of delivery.

Please provide photographs showing the received product and its packaging.

After verification, we may arrange an appropriate resolution, which may include:

Replacement with the correct product.
Return and refund.
Another appropriate remedy.

13. Damaged Product Received

If your product arrives visibly damaged, please take photographs of the package and product before use.

We may request photographs or videos to help us assess the damage and coordinate with the delivery partner where necessary.

14. Manufacturing Defects

If you believe that a product has a manufacturing defect, contact us with details of the issue.

We may inspect the product to determine whether the issue is a manufacturing defect or damage resulting from use, washing, alteration, or improper care.

If the defect is confirmed and the product is eligible, we will provide an appropriate resolution in accordance with applicable law and this policy.

15. Products Damaged After Delivery

AURA Curated Elegance may not accept returns for damage caused after delivery through:

Improper washing.
Incorrect ironing.
Bleaching.
Alteration.
Normal wear and tear.
Improper storage.
Accidental damage.
Misuse of the product.

Please follow the care instructions provided with the product.

16. Sale & Promotional Products

Products purchased during special sales, promotional campaigns, or clearance events may have specific return or exchange conditions.

Any special conditions will be displayed on the relevant product page or communicated during the promotion.

Nothing in a promotional condition is intended to exclude consumer rights that cannot legally be excluded.

17. Store Credit

Where applicable, AURA Curated Elegance may offer store credit as an alternative resolution.

Store credit, if issued, may be subject to:

Validity period.
Applicable products.
Usage conditions.

Any applicable terms will be communicated when the store credit is issued.

18. Fraudulent or Abusive Returns

We reserve the right to investigate suspicious or repeated return activity.

Examples may include:

Repeatedly returning used products.
Returning products different from those supplied.
Deliberately damaging products.
Providing false information regarding an order.
Attempting to obtain multiple refunds for the same order.

Any action taken will be subject to applicable law.

19. Consumer Rights

This Return & Refund Policy does not intend to remove or restrict any rights available to consumers under applicable Indian law.

Under the Consumer Protection (E-Commerce) Rules, e-commerce entities are subject to requirements concerning consumer interests and certain circumstances involving return, withdrawal, refund, and related matters.

20. Policy Changes

AURA Curated Elegance may update this Return & Refund Policy from time to time.

Any changes will be published on this page with an updated Last Updated date.

The policy applicable to an order will be determined according to the terms applicable at the relevant time, subject to applicable law.

Contact Us

For return, exchange, or refund enquiries:

AURA Curated Elegance
Phone: +91 70750 52882
Email: auracuratedelegence@gmail.com
Location: India